HRM Topic Analysis & Gibbs Reflective Cycle Assignment

Part 1: Individual assignment: 1500 words

• Select 1 HRM topic and explain its importance to a selected organization.
• Introduce the organizational business profile and focus on achieving organizational goals via the selected HRM topic.
• Explain how and why the topic needs to be critically implemented by front-line managers for the selected organization.

Part 2: Reflection: 1000 words

• Following Gibbs’ reflective cycle, reflect on what you have learned throughout the module and your experiences working in the group for the group assignment.
• Indicate specific learning about each cycle’s components and how your learning will benefit your future career.
• Explain the specific skills and knowledge with examples (2-3) from the module of how you developed these and supporting academic references.

The Six Stages:

1. Description: Detail the experience, focusing on facts like who was involved, what occurred, and the outcome.
2. Feelings: Honestly describe your thoughts and feelings during the event.
3. Evaluation: Objectively assess the positive and negative aspects of the experience.
4. Analysis: Make sense of the situation by considering why things went well or poorly, drawing on theories or experiences.
5. Conclusion: Summarize what you learned and what you could have done differently.
6. Action Plan: Create a plan for future actions, outlining what you would do differently in a similar situation.

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Expert Answers to Above HRM Questions

The HRM topic that is selected is training and development and the organisation selected for analysis is Singapore Airlines.

Importance of training and development in Singapore Airlines

Training and development is crucial in the case of the airline industry, as the global aviation industry is highly competitive which requires the operators to ensure service excellence, safety and operational efficiency. In the case of Singapore Airlines, the company maintains a premium position in the industry, and it requires the airline to maintain its service quality by ensuring employees are highly trained to provide quality services. It is the continuous training and development of its employees that allows the airline to maintain high safety standards, adapt to new technologies and thereby exceed customer satisfaction.

Organisational business profile and HRM alignment

Singapore airline is the national airline of Singapore that operates across 130 destinations worldwide. It is known for offering premium quality of services with strong safety performance. Training and development is crucial as it allows the airline to maintain service consistency across all its operations, enhance its employees capability, support a strong safety culture and finally improve customer satisfaction scores. This indicates that training and development help Singapore Airlines to maintain its strategic goal of service leadership and operational excellence.

Importance of Frontline managers implementing training critically

The role of Frontline employees in an airline is crucial as they include the cabin crew, operations manager and service team leaders. They are responsible for managing the daily performance of employees and identify any training requirements, reinforce safety protocols and service standards, make sure that training is effective in addressing the issues, and provide performance feedback for further improvement. 

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