Service Operations Management Evaluation – Singapore 1. Assignment Objective: Students will research, observe (on-site visit) and apply their knowledge on Service Operations Management in performing an evaluation study assignment of a service organisation in Singapore. 2. Assignment Requirements: Select a service organisation from any service industry, e.g. Food & Beverage, Retail, Hotel, Spa & Wellness, etc. and perform the following tasks: a. Research and summarise […]
Posted: November 5, 2025
Innovation in Foldable and Stretchable Phone Displays Question 1 The New-in-the-World foldable phone, the Royole FlexiPai, was introduced commercially by a little-known Chinese OEM company – Royole Technologies, in 2018. This was shortly followed by Samsung’s Galaxy Z Fold in 2019. In the current foldable phone market, companies such as Samsung, Motorola, Google, OnePlus, OPPO and HONOR dominate the market (Mehrotra, 2024). According to Weatherbed […]
Posted: August 27, 2025
Business Feasibility Report: Travel With Host (TWH) Platform Question 1 In the global travel industry, a significant trend is emerging: Personalised and Authentic Experiences (Vazan, 2024). Modern travellers are increasingly seeking custom-tailored trips that emphasise cultural immersion and unique adventures. This includes activities such as wellness retreats, culinary tours, and visits to off-the-beaten-path destinations that prioritise authenticity and personalisation. Recognising a business opportunity in this […]
Posted: August 22, 2025
Workplace Wellbeing, PERMA Model & Leadership Styles Student could pick from either (a) Gen X, (b) Gen Y, or (c) Gen Z 1. Reflect on three (3) critical issues faced by the chosen group in the workplace, and its implications to one’s wellbeing. 600 words 2. Critically evaluate how the PERMA Model concept:(a) Positive Emotion(b) Engagement(c) Relationships(d) Meaning(e) Accomplishment could create positive psychology in this […]
Posted: August 22, 2025
Customer Experience Management and Design You are required to conduct primary research by interviewing a relevant employee from a company of your choice within the service industry. The interview can be conducted either face-to-face or online. Your interviewee should work in a service-related role or department (e.g., frontline, customer experience, or service quality). The interview will serve as primary research for your analysis of the […]
Posted: July 8, 2025
Business Expansion Decision Analysis Through Case Study Decision related to business expansions are crucial as they require proper planning across different strategic areas including decisions related to marketing mix, HR strategy and financial planning as well. Let’s understand this through the case study of Fresh Delights. Fresh Delights Case Study on Business Strategy And Planning Fresh Delights is a bakery chain that sells a variety […]
Posted: June 4, 2025