Interviewing Techniques – Interview Plan and Assessment Form

Question 1

In the course of examining interviewing tools, we deduced that an interview assessment form is a structured recording and evaluating tool. This standardised assessment form is used by interviewers to record and evaluate specific Knowledge, Skills, Abilities and Other proficiencies in relation to the job and company requirements.

Discuss the SIX (6) points why an interview assessment form is a helpful tool used by interviewers to avoid recruitment errors.

Section B

Answer all questions in this section.

In Section B, you are required to design an interview plan, conduct a recruitment interview via Zoom and evaluate your performance as an interviewer. Application of the theories and techniques taught in this course is essential.

Background

EIM is a local logistics and shipment company that provides door-to-door delivery within Singapore. The company was incorporated in 2022 and has seen a steady growth ever since. In recent months, business growth has accelerated unexpectedly and with this spike, the current headcount of 30 staff is insufficient. The CEO and HR Manager have collectively decided to expand the HR team. This additional HR headcount will help grow and maintain EIM’s workforce.

Assume you are the HR Manager in EIM. You have prepared the following responsibilities and requirements for the vacancy of Recruitment and Payroll Executive. You will be the only interviewer for this position.

Recruitment and Payroll Executive Responsibilities:

• Post job vacancies to source suitable candidates.
• Review and short-list resumes.
• Conduct initial phone/virtual interviews, when needed.
• Schedule and participate in interviews.
• Prepare interview reports with input from interviewers.
• Present report to Hiring and HR Manager for final recruitment decision.
• Manage HR e-payroll software.
• Prepare monthly payroll in a timely manner.

• Prepare and execute all statutory submissions while complying with statutory requirements.
• Update statutory changes accordingly (e.g. increases in CPF contribution).
• Manage all payroll related matters and queries from staff.
• Resolve payroll errors (if any).
• Monitor new hires, promotions, transfers and terminations.
• Other ad-hoc HR duties, as reasonably requested.

Requirements:

• University degree in HR from a reputable University.
• Minimum 2 years’ relevant working experience.
• Ability to work well under pressure in a team environment as well as independently.
• Good written and spoken English and Mandarin language skills.
• Experienced in HR Management System Software.
• Strong analytical and interpersonal skills.
• Well versed in Microsoft Office applications

Question 2

Design an interview plan

Design and create a complete set of suitable interview questions relevant to the job position of Recruitment and Payroll Executive. Your interview questions need to meet the objective of unearthing from your interviewee, the KSAOs required for the role and job fit.

You may use the following template:

Question 3

Practical application: Execute the Zoom interview.

Using the set of interview questions you designed in Question 2, carry out your interview via Zoom in gallery view set-up. Keep in mind the various interviewing techniques covered in this course. The duration of the interview must be no shorter than TEN (10) minutes and no longer than FIFTEEN (15) minutes.

Question 4

Reflection piece

Critique your performance as an interviewer. As an interviewer, what were your areas of strength and what were your areas of weakness in extracting pertinent data you were seeking to unearth from your candidate.

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Importance of interview assessment form

The interview assessment form is significantly important because it supports standardisation by ensuring same criteria in evaluating all candidates, reduces bias by limiting subjective judgement, improves reliability by utilising the view point of different interviewers, better documentation as it provides written records to justify the hiring decisions, focuses on job relevant criteria and supports decision making process.

Interview plan sample

Questions like do you have any experience in payroll management assess the practical experience, and the knowledge, skills and abilities it checks are payroll and HR systems. Another behavioural type question is how do you accomplish accuracy in payroll processing and it checks the ability of the candidate to pay attention in detail. The purpose of this type of question is to evaluate the precision with which the candidate is able to answer.

Zoom interview execution

The process followed in performing the zoom interview is introduction and rapport building, utilised structured questions, maintained eye contact and active listening, allowed candidates to ask questions and closed the process in a professional way. The techniques used are probing questions, active listening and time management.

Reflection

The strength points in the zoom meeting are the clear use of structured questioning, good communication and professionalism, effective time management and ability to build rapport. The weaknesses are the Limited number of probing questions, and there is possible bias in the interpretation of answers. The areas that can be improved to ask deeper probing questions, practice active listening and improve confidence through mock interviews.

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Human resource management assignments involving the analysis of interview assessment form, and interview planning preparation requires basic understanding about the recruitment and interview skills and techniques. The above responses are brief and if you need detailed explanation, get in touch with our human resource assignment helper in Singapore for professional support and guidance with your HRM task.

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