Contents
MGT557 Leading the Company of the Future: Digital Inclusion
Questions 1 and 2 based on this article.
You should also refer to the Study Units 1 and 2, the Smart Nation 2.0 report (https://file.go.gov.sg/smartnation2-report.pdf) and do your own research to support your answers to the questions.
Question 1
In the article, it is stated that there has been a ‘troubling rise’ in online harms. Parts B and C of the Smart Nation Report 2.0 highlight the need to fight against harmful online activities and create trusted digital spaces.
a) Choose ONE (1) form of online harm mentioned either in the article or Sections B and C of the Smart Nation 2.0 report.
Describe the following with reference to your chosen form of online harm:
i. Definition of the online harm, its different forms, the various online spaces it can take place and profile(s) of users likely to fall victims to such harms and possible implications at the societal level
ii. Trends and statistics that illustrate the growing problem of the chosen online harm
iii. How current digital technologies add to the severity of the problem
iv. Description of a specific incident (occurring within the last 3 years), the possible detriments that could have been suffered by the victims and consequences, if any, for the perpetrator(s) for the harm inflicted
v. Brief overview of existing efforts undertaken in terms of laws, awareness campaigns and efforts by various entities to address this form of online harm
b) Identify and explain ONE (1) gap or challenge that existing efforts may not be sufficiently addressing. Then, assess how the various entities (e.g., parents, communities, companies, government and non-government organisations) can share responsibility in addressing this gap or challenge.
Question 2
In the article, it was stated: the authorities have a “longstanding commitment” to support seniors and low-income families in their digitalisation journey.
a) The Digital Readiness Blueprint was introduced in 2018. With reference to the aims of this Blueprint as discussed in Study Unit 1, analyse THREE (3) initiatives on digital inclusion for seniors and/or low-income families, showing how they help fulfil some of the aims of the Blueprint for these vulnerable groups in Singapore. You may explore further the initiatives highlighted in the article or do your own research on other initiatives.
b) Using your own research, identify TWO (2) initiatives that enhance digital inclusivity for persons with disabilities or special needs, with one initiative implemented by the government and one implemented at an organisational level.
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Expert Answers on Above Case On Online Harm and Digital Inclusion
Online harm and scams
Online scams can be defined as those practices that involve the exploitation of financial data using deceptive digital practices. They can be undertaken using different channels including social media, e-commerce aur via email. The most vulnerable population to such threats includes seniors and low income individuals, and they can result in negative effects in terms of decline in trust level and huge financial losses.
Trends and statistics
An analysis of the trend with respect to such online scams in Singapore shows a significant increase in the cases in recent years which requires the need for effective practices in dealing with such online harm related practices.
Role of digital technologies
Digital technology plays a significant role in facilitating such threats and with increasing use of AI generated messages and encrypted messaging apps, it becomes possible for the scammers to target the vulnerable population easily.
Recent incident
Some of the recent incidents include cases whereby individuals surrendered SingPass details and bank accounts for quick cash who were targeted by syndicates for scams.
Existing effort
There are significant measures undertaken to compact the issue of online scam including protection from scams act, public education campaign by Singapore Police Force, ScamShield etc,
The major gap is identified in the form of low level of confidence among the vulnerable groups which can be addressed by undertaking shared responsibility by government through policy and enforcement, by communities through education, and by families through guidance and supervision.
Digital inclusion initiatives
Some of the Digital inclusion initiatives undertaken are seniors Go Digital whereby seniors are provided with basic digital skills, digital access programs aimed at providing connectivity to low income families, and community digital ambassadors aimed at offering personal guidance.
Initiative for persons with disabilities
The initiatives are mainly in the form of government initiative and organisational initiative such as SG Enable technology fund to support persons with disability, accessible platforms offered by Tech companies such as screen reader compatibility etc.
| This model answer is reviewed by Edwin Lim, a forensic study and security expert from NUS. Disclaimer: This answer is a model for study and reference purposes only. Please do not submit it as your own work. |
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