Disruption in the Financial Service Industry Singapore

Digital Disruption in the Financial Service Industry

This assignment is an individual coursework report based on a case study of a FinTech company or a traditional bank undergoing digital transformation, assessing the impact on the financial service industry.

Details of the task

  • Case study selection: Learner is to choose a case study from the following options:
    • ✓ A FinTech startup disrupting traditional banking services.
    • ✓ A traditional bank implementing digital transformation strategies.
    • ✓ A regulatory body introducing new regulations in response to FinTech innovations.
  • Report: (2,500 words)
    • ✓ Introduction: Introduce the selected case study, providing background information and context on the current and financial transformation and changes that influence the functioning of the financial industry and banking regulations with emergence of fintech companies.
    • ✓ Literature Review and Analysis:
      • Examine and critically the existing banking regulations, discourses, methodologies and drivers of transformation and disruption within the case study.
      • Evaluate the financial technology revolution and its impact on traditional business models and financial service in view of digital platforms of the case study.
      • Assess, implement and evaluate advanced business models in Fintech and its differentiator factors of the case.
      • Critically analyse and apply new and novel methods of the digital platforms in transformation and the best practices and embracing of new rules of competition in regards to the case study.
    • ✓ Conclusion: Summarize the findings and critically evaluate the broader implications for the financial service industry in the context of the case study in the digital age.
dissertation structure

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Sample Strategy Answers: Disruption in Financial Services Industry

DBS Bank Singapore, Implementing Digital Transformation Strategies

The topic that has been selected as a part of this case study analysis is a traditional bank implementing digital transformation strategies. The bank that is selected for the purpose of analysis is DBS Bank Singapore which is one of the largest leading financial institutions in Asia. The bank has considered innovation as its core strategy in response to the growth of FinTech startups and changes in customer behaviour and trends. The bank has performed significant investment in digital technologies over the last 10-15 years especially in areas including mobile banking, artificial intelligence, cloud computing and data analytics. The bank has also undertaken initiatives in the form of launching campaigns like Live More, Bank Less and they are aimed at achieving improvement in operational efficiency and better customer engagement. The digital transformation strategy of the bank aligns  closely with the Monetary Authority of Singapore’s smart financial centre vision.

This report is aimed at performing a critical literature analysis with respect to the existing banking regulations and disruptions at DBS Singapore, the financial technology revolution undertaken by the bank, advanced Business models in fintech as adapted and finally an assessment of the application of new models of digital platforms utilised by the bank in disrupting the entire banking industry.

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